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Industries

Consumer Packaged Goods

NetSuite, built out for how consumer brands actually sell — from the co-packer’s dock to the retailer’s deduction.
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NETSUITE CONSULTANTS

ERP for Consumer Packaged Goods

MHI’s CPG IP allows consumer brands to run their whole commercial model inside NetSuite — every channel, every fulfillment path, every settlement — and creates competitive advantages for this industry.

CPG is not one business. A supplement brand selling direct-to-consumer and through marketplaces, a specialty food brand moving through national distributors into grocery, a home-goods brand running its own distribution center, and an apparel brand managing seasonal assortments all call themselves CPG. What they share is the hard part: products that are made somewhere else, sold through channels that each have their own rules, shipped from warehouses they may not own, and paid for in net-of-deduction settlements that rarely tie back to an invoice.

Myers-Holum builds that platform on NetSuite — native WMS, SCM Mobile, Demand Planning, Account Reconciliation and Analytics Warehouse — extended with CPG-specific IP developed across food and beverage, supplements and functional beverage, home goods, apparel and personal care implementations.
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BUSINESS IMPACT
CPG brands rarely run one fulfillment model. The same brand may own its DC, lean on a 3PL, or do both — and each path changes the solution. NetSuite, extended with MHI’s CPG IP, puts every channel and every node on one platform.
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Own the DC

Full NetSuite WMS and SCM Mobile, configured for CPG throughput rather than generic distribution: receive-to-ship on mobile devices, FIFO and FEFO strategies with lot and expiration awareness, wave, batch and cluster picking, and carton and pallet-level ASNs for retailer compliance.

3PL-dependent

NetSuite stays the financial and inventory system of record while the 3PL owns the four walls: transfer orders, receipts and fulfillment confirmations exchanged with the 3PL, and scheduled on-hand reconciliation with variance reporting and approval-routed adjustments.

Hybrid network

Accurate store-to-store and cross-entity transfers, consolidated P&L reporting by location, region, and brand, end-to-end supply chain integration, and scalable infrastructure for expanding across new units, markets, and brands.
// Types of CPG Companies

Every CPG model, one platform

Most CPG companies are more than one of these. The item master, the channel mix and the fulfillment network are what actually differ.

Food & Beverage

What makes it different

Lot and expiration control is not optional — it is a recall obligation. Products are usually co-packer manufactured, so NetSuite models finished-goods purchasing and toll/consignment flows rather than in-house work orders. Pack formats multiply fast: the same flavor ships as a foodservice portion packet, a retail bottle, a bulk jug and a gift set, each with its own case pack, UoM and certification status. Distribution is distributor-dependent, and each distributor carries a different SKU subset under its own part number.

Industry Challenges

Lot, batch and expiration traceability from receipt through fulfillment, with COA capture — often inherited from co-packers who track lots on paper or not at all

FEFO allocation and shelf-life rules enforced at pick, not discovered at the dock

SQF / FDA recall readiness: one-up, one-back traceability on demand

Item and UoM harmonization across dozens of pack formats and distributor-specific cross-references

Landed cost on imported raw material, with commodity volatility flowing straight into margin

Foodservice and retail deduction density — chargebacks, co-op, spoils, slotting

Supplements, Nutrition & Functional Beverage

What makes it different

The channel mix is the most extreme in CPG: DTC web, sales funnels, subscription, marketplaces, social commerce, retail and wholesale — often with a third-party order management system that stays the operational master. This segment spans powder and capsule supplements, protein and energy products, electrolyte and hydration brands, and functional beverage, and it is where brands scale from one channel to six faster than any other part of CPG. GMP and cGMP obligations mean lot genealogy, retained samples and COAs are audit artifacts. Promotional intensity is high and discounting is layered, so published price and realized price diverge substantially.

Industry Challenges

Keeping NetSuite as the financial system of record without turning it into a second OMS

Reconciling payment processor and BNPL payouts that lag sales by days against the revenue already booked

Marketplace settlements that net fees, returns and deductions before cash arrives

Lot genealogy and expiration across co-manufacturers and contract packagers

List-to-pocket visibility — understanding the full stack of tier pricing, trade allowances, rep discounts, marketplace commissions and processor fees that separate list price from what the brand actually keeps

Customer-deposit treatment for product paid for but not yet shipped

Home Goods & Durables

What makes it different

This is the segment most likely to own its own distribution centers and fleet, which pulls full WMS, bin-level control and routing into scope. Items are bulky, cube and weight drive freight economics, and parcel-versus-LTL-versus-white-glove decisions are made per order. Assortments carry kits, bundles and configurable options, and returns are physical, expensive and frequent.

Industry Challenges

Running an owned DC and a 3PL network on the same inventory picture

Cube, weight and class data quality — because it drives freight quoting and routing accuracy

Kit and bundle costing, and inventory availability for components sold both ways

Oversize and LTL fulfillment alongside parcel in a single order management flow

Reverse logistics: RMA, inspection, refurbishment and disposition

Drop-ship from vendors and co-manufacturers with no visibility into their stock

Apparel, Footwear & Accessories

What makes it different

The matrix item — style, color, size — is the defining data structure, and it multiplies SKU count by an order of magnitude. The business runs on seasons: pre-book and at-once order types, line sheets, release windows, markdown cadence and end-of-season liquidation. Retail compliance is unforgiving: routing guides, labeling, carton marking and ASN accuracy are tied directly to chargebacks.

Industry Challenges

Matrix item master and size-curve planning at scale

Pre-book versus at-once order management, with allocation against future receipts

Seasonal markdown, cost of goods and margin reporting by season and collection

Retail compliance and chargeback exposure on labeling, routing and ASN timing

Return rates that make net revenue, not gross, the only number worth planning on

Multi-currency sourcing with long overseas lead times and in-transit ownership

Personal Care, Beauty & Household

What makes it different

Regulatory and formulation control sit alongside heavy promotional and sampling activity. Shade and scent ranges behave like matrix items, kitting and gift-with-purchase are constant, and influencer and sampling programs move real inventory with no revenue attached.

Industry Challenges

Formula, regulatory and ingredient compliance documentation by market

Promotional kitting, GWP and sample inventory that must be costed but not sold

Retailer testers, displays and planogram-driven assortments

High-velocity new product introduction with short-lived SKUs

Shade and variant proliferation against finite shelf space

Pet, Specialty & Niche CPG

What makes it different

Usually a hybrid: a hero product, a specialty retail footprint, a growing DTC channel and a licensing or co-branding arm that behaves nothing like packaged-goods sales. These companies scale faster than their systems and typically arrive with QuickBooks plus spreadsheets plus a 3PL portal.

Industry Challenges

Licensing, royalty and ingredient-supply revenue streams needing separate treatment and sometimes revenue recognition

Single-hero-product concentration risk, where raw-material supply shocks are existential

Growing from one channel to five without a system that can carry the fifth

Fragmented finance and planning stack — multiple BI tools, no single source of truth

// Solutions & Areas of Impact

Six connected areas, following the product from plan to payout

Planning & Demand
Sourcing & Co-Manufacturing
Inventory & Warehouse
Channel & Order Management
Settlement & Trade Spend
Delivery & Returns

Planning & Demand

Seasonality, promotional lift and supply volatility feeding demand plans, reorder points and just-in-time purchasing.
Demand planning and forecasting tools, replenishment signal exchange, and retail sell-through data feeding the forecast
Demand planning and MRP — seasonality, promotional lift and supply volatility feeding calculated demand plans, reorder points and just-in-time purchasing through the Supply Planning Workbench
Trade promotion management platforms connected to promotion planning
Return rates reflected in planning, so net revenue is the number you plan on

Sourcing & Co-Manufacturing

Finished-goods purchasing, toll manufacturing and consignment flows for brands that do not self-manufacture.
Finished-goods purchasing, toll manufacturing and consignment flows for brands that do not self-manufacture
Purchase order, receipt and production confirmation exchange with co-packers, including lot and expiration capture at receipt
COA and quality document capture attached to the lot record
Vendor drop-ship and supplier portal flows
ASN upload or portal for inbound pre-labeling, enabling fast bulk receipt of full containers
Landed cost on imported material and packaging, with consistent costing categories across subsidiaries
Inventory ownership and in-transit treatment where stock sits at a co-packer on the brand’s books

Inventory & Warehouse

Full NetSuite WMS and SCM Mobile configured for CPG throughput, with lot traceability and 3PL reconciliation built in.
Receive › stage › putaway › cycle count › pick › stage › ship, entirely on mobile devices
Putaway and pick strategies — zone based, preferred bin, FIFO and FEFO, with lot and expiration awareness built into allocation
Wave and batch picking, cluster picking for high-line-count DTC orders, and pick-path optimization
End-to-end genealogy from raw material lot through co-pack production to customer shipment, with one-up, one-back recall reporting in minutes
FEFO allocation enforced at pick, with shelf-life minimums by customer or channel
Quarantine, hold and disposition workflow for non-conforming inventory
Scheduled 3PL on-hand reconciliation with variance reporting, and proposed adjustments routed for approval with a full audit trail
In-transit and transfer-order visibility, so stock between locations is never double-counted or invisible

Channel & Order Management

Every channel posts to NetSuite the way its volume demands, while NetSuite stays the financial and inventory system of record.
DTC storefronts, major marketplaces in seller and vendor models, social commerce channels and wholesale marketplaces
Summarized daily transactions by channel, day, item, fulfillment location and price point for high-volume DTC, keeping NetSuite clean while preserving the detail needed for reporting
Channel-level customer modeling — generic channel customers, grouped by ship-to geography or funnel — rather than importing every consumer record
Subscription and recurring billing, including deferred revenue and customer-deposit liability
EDI order-to-cash (850, 855, 860, 810, 820), fulfillment and warehouse (940, 945, 943/944, 856) and sell-through (846, 852) document sets
Trading-partner onboarding, routing-guide compliance, and distributor and retailer item cross-reference management
Order routing and fulfillment-location selection by availability, proximity, cost to serve, carrier service level and node capacity
Backorder and allocation rules by channel priority, so a retailer PO is not starved by DTC demand

Settlement & Trade Spend

The most under-scoped area in CPG ERP projects, and the one with the fastest payback.
Card and wallet receipts posted through a separate clearing account per payment provider, so the gap between sale and payout is a visible clearing position
NetSuite Account Reconciliation matching sales activity to processor and marketplace settlement files and generating the clearing journal entries automatically
Marketplace settlements unpacked into gross sales, commissions, fulfillment fees, returns, reserves and advertising recoveries
Invoices where a channel carries genuine receivables, so AR ages correctly; cash sales for prepaid DTC and retail
Retail and distributor deductions — chargebacks, co-op, spoils and shortage claims — captured, matched and disputed instead of absorbed
Promotion accrual and liability recognition, so trade spend hits the period it was earned in
Deduction matching against promotion authorizations, with dispute workflow for the unauthorized remainder
List-to-pocket reporting in NetSuite Analytics Warehouse by item, customer and channel, and true contribution margin by channel

Delivery & Returns

The right carrier path chosen per order, and returns handled as the physical, costly process they are.
Parcel, LTL, freight and white-glove paths selected per order, with oversize and multi-package handling
Cube, weight and freight-class driven rate shopping, with carrier and service selection at fulfillment
Split-shipment logic with a configurable penalty, so the system weighs a split against a delayed single shipment
Delivery date promising and available-to-promise against on-hand, in-transit and inbound POs
Carton and pallet-level ASN generation and label requirements to meet retailer compliance
Returns and reverse logistics — RMA, inspection, disposition and refurbishment, with the return rate reflected in planning
Transportation management (TMS Lite) for brands running their own fleet
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FUNCTIONALITY

MHI CPG IP

Built on top of NetSuite for the parts of the consumer-goods business that standard ERP doesn’t reach.
Added to your NetSuite implementation

What we’ve built

Summarized channel transaction posting — daily cash sale and invoice generation by channel, day, item, location and price point, with a consolidation key for full traceability back to source orders
Marketplace settlement reconciliation — payout unpacking and automated clearing entry generation, tied to NetSuite Account Reconciliation
Automated 3PL inventory reconciliation with variance reporting and approval-routed adjustments
Lot genealogy and recall reporting across co-packer and 3PL networks
FEFO allocation and shelf-life enforcement in NetSuite WMS
Deduction and chargeback matching against trade promotion authorizations
List-to-pocket margin reporting in NetSuite Analytics Warehouse
Advanced order routing and fulfillment-node selection
EDI trading-partner onboarding accelerators and item cross-reference management
ASN upload and inbound pre-label printing for bulk container receipt
MHI Shipments — Transportation Management System (TMS Lite) for brands running their own fleet
// Client stories
Kaitlyn image

With MHI’s deep CPG expertise, our NetSuite implementation was seamless and finished ahead of schedule. They tailored NetSuite to align with CPG best practices, making us fundamentally stronger as a business. NetSuite now gives us greater control over performance and reporting, along with a major leap forward in managing customer orders, ensuring inventory lot traceability to SQF standards, and delivering real-time financial reporting. Thanks to MHI, we’ve not only saved time but also built a foundation for long-term growth and success

Matt Kastern, VP of Operations
Diana’s Bananas:  https://dianasbananas.com/
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How we implement

Four decades of successful implementations

MHI has successfully completed over 1,000 projects for companies ranging in size from the Fortune 500 to mid-market, and is recognized as a leading NetSuite Alliance Partner.

Our CPG practice spans specialty food and condiments, supplements and functional beverage, hydration and sports nutrition, beverage distribution, personal care and car care, home goods and furniture, apparel and travel goods, and wine import and distribution — including a number of the fastest-growing brands in supplements and functional beverage.

Let’s discuss your next project